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Terms & Conditions

Terms & Conditions

Changes in Website and Content
We reserve the right to: modify, suspend or terminate our Website or any service, content, feature or product offered through the Website, with or without notice; Charge fees relating to the use of the Website; Modify and / or waive any applicable fees relating to the Website; And / or offer opportunities to some or all of our Website users.

Copyright and Trademark Rules
All graphics, images, and content on the Diantha The Grand website, blogs, and social media belong exclusively to Diantha The Grand, or its affiliates. The use of any trademarks or service marks of Diantha The Grand without the consent of expressing the written permission is strictly prohibited.

Product Description & Color
In describing and describing our products on our Website, we try to be as precise as possible. However, we do not guarantee that the description of the product or other Content is accurate, complete, reliable, current, or error-free. We reserve the right to correct any typographical errors, inaccuracies, or omissions that may be related to product description, price and availability from time to time without prior notice. We have made every effort to expose how accurate the color of our products may appear on the Website. We can not guarantee that any display of your computer monitor will be accurate, complete, reliable or error-free.

Delivery
When you place an order on our Website, we will ship your order to the address set by you within 3 business days. Orders will be sent through the selected courier. We reserve the right without prior notice, to limit the quantity of orders on any product or service and / or refuse service to any customer. Prices and courier rates may change without notice but changes will not affect orders received.

Loss of risk
All the items purchased on our Website are made under the contract of shipment. This means that the risk of loss for all purchased items will be sent to you upon delivery of the item to the carrier. You are responsible for filing any claims with carriers for damaged and / or missing shipments. However, we will make every effort to assist you in compensation claims.

Exchange / Returns
We receive returns within 3 days from the date the goods are received.
The refund will be reissued to the original payment method. Returns must be unconditioned, non-washed, & non-smoking. If the item arrives with the tag above it must be returned with the original tag attached. Items returned with makeup, deodorant, perfume, or similar product effects will be sent back to you and will be subject to additional shipping costs. Original shipping and handling charges and other additional charges are non-refundable. Buyers bear repatriation costs. Refunds are processed within 10-14 business days of receiving your return. We will send you an email confirmation when your refund is issued.

Return Policy
Please note that because our apparel and textiles are made with handmade and minor handicaps occur and are part of the product and should not be considered as defects. Clothes returned without original tags or failing to comply with our return policy will be deducted or charged a charge of 20%.
Goods sale is final & non-refundable. The original shipping fee is non-refundable and repatriation is the responsibility of the customer. Product damage must be reported before clothing. We are not responsible for damaged or lost goods upon return.